Cargus, one of Romania’s largest courier companies, closed 2025 with an increase of nearly 9% in turnover compared to the previous year, reaching over EUR 120 million. This performance was supported by a 7.5% increase in delivery volumes, particularly in the international customer segment, as well as by the accelerated growth of e-commerce and changes in consumer behaviour, with customers increasingly oriented towards flexibility and control over delivery.
Throughout the past year, the company placed a strong emphasis on operational stability and on improving the customer experience, against a market backdrop characterised by logistical pressures and rising consumer expectations. The optimisation of internal processes contributed to more predictable and smoother services, while investments in infrastructure supported the company’s ability to respond efficiently to increasing volumes.
The expansion of the out-of-home pick-up and delivery network was one of Cargus’ major strategic directions in 2025. By the end of the year, the network comprised more than 2,100 locations nationwide, including proprietary and partner SHIP & GO points, as well as lockers. During 2025, Cargus added new strategic locations through partnerships with retailers such as Agroland and Carrefour, strengthening its proximity to customers and offering greater delivery flexibility. At the same time, the company continued to invest in logistics infrastructure, including the modernisation of operational centres, to support this expansion and enhance processing capacity.
“Our growth in 2025 confirms that the decisions taken in recent years were the right ones and that the direction we are pursuing is a sound one in the long term. Over the past year, we have worked carefully on optimising operations in order to offer customers a better and more predictable experience in their relationship with Cargus. At the same time, we have consistently invested in expanding our proximity network, to be closer to people, their daily routes and the way they organise their time. We see 2026 as a natural continuation of this journey, with investments in expanding the out-of-home network nationwide and in supporting a modern, accessible delivery infrastructure that is firmly anchored in everyday realities”, said Belgin Bactali, CEO of Cargus.
Another important pillar of Cargus’ development in 2025 was the modernisation of customer interactions through the implementation of an omnichannel platform with AI functionalities. This change simplified access to Cargus services and improved the efficiency of customer relationship management: call pick-up time was reduced by 78%, average call duration by 50%, and 67% of requests are now resolved via self-service channels. In this context, Contact Centre teams can focus on cases that require human intervention, with a direct impact on the quality and efficiency of the customer experience.
In 2026, Cargus continues the investment strategy initiated in recent years, with a focus on expanding the out-of-home network and adapting delivery infrastructure to rapid changes in customer behaviour. In an economic and consumer environment undergoing continuous transformation, the company closely monitors market dynamics and customer feedback, with an emphasis on operational efficiency, flexibility and a controlled evolution of services, aligned with current realities.
